Are you passionate about problem-solving and ready to make a real impact? If you're an experienced NetSuite professional who loves rolling up your sleeves and bringing strategic ideas to life, this could be the perfect opportunity! 🚀

Join us and play a key role in shaping the future of our NetSuite support function – where your ideas, skills, and experience will truly matter and make a long-term difference!

Journey that awaits you

We’re now on the lookout for a Senior NetSuite Support Consultant to take our support services to the next level. In this newly established role, you’ll have the opportunity to shape key initiatives and directly influence how our support function evolves to meet the needs of our growing customer base.

In close collaboration with our Head of Support Services and a fellow senior NetSuite professional, you'll form the core of a dedicated team committed to delivering top-tier support and the best-in-class support functions. Your responsibilities will include hands-on management of complex tickets, mentoring colleagues, and driving improvements in our customer service approach and processes. As a senior team member, you'll work closely with leadership to boost operational efficiency and contribute to the long-term development of our support function.

If you're enthusiastic about continuous improvement and enjoy being a trusted expert in a collaborative environment, this is your opportunity to make a meaningful difference!

In practice you will:

• Lead by doing: Take ownership of complex and escalated support cases, using your expertise to deliver high-quality solutions and guidance.
• Mentor & support: Act as a senior resource for support colleagues, sharing knowledge, coaching on best practices, and helping raise the overall level of support delivery.
• Coordinate & delegate: Support task delegation and ticket assignment based on team capacity and strategic priorities. You’ll have the mandate to directly engage with support consultants.
• Drive process improvements: Collaborate closely with the Head of Support Services to identify improvement areas and elevate how we deliver support. 
• Enhance customer value: Bring commercial insight into the support function, identifying upselling opportunities, advising on new NetSuite features, and aligning our services with customer goals.
• Collaborate across teams: Work cross-functionally with ERP Consultants, Accounting Services, and Solutions to ensure seamless service delivery and continuous knowledge-sharing.

Our hybrid work model offers the best of both worlds. You are invited to enjoy our offices while also having the flexibility to work remotely. For this position, we’re hiring in Finland, Sweden, Norway, Czechia, Estonia and UK.
 

What´s in it for you?

• Join an award-winning Netsuite practice that values excellence and innovation, and step into a position where your contributions will directly influence Staria’s future success and shape our Netsuite practices.
• You will get the opportunity to work with an international, well-experienced and professional team. Click here to get to know some of them a bit better!
• An opportunity to work in an international environment, be part of a fast-growing and steady organization.
• Easily approachable low-hierarchy organization and strong support from the team.
• We want to offer a workplace where our people can grow and thrive! We have received Future Workplaces certification as proof of our excellent employee experience.
• We support your professional development. As we are growing fast, new career opportunities come up constantly.
• Working with us is truly flexible. We have flexible working hours and you can also work remotely if you want. At the same time, we offer opportunities to come together in monthly breakfasts at the office, team days and other events.
• You can get to know your future coworkers and read more about our work culture from our career stories here.

Keys to success in this role

• You’re genuinely motivated by support work and thrive in roles where you can solve problems, guide others, and make things work better.
• You have an extensive background in NetSuite implementations and feel confident supporting and developing long-term relationships with existing customers.
• You enjoy digging into processes, spotting inefficiencies, and shaping smarter ways of working – you see continuous improvement as part of the job, not just a bonus.
• You have strong experience with NetSuite core modules (Finance) and bring a broad, generalist perspective rather than deep specialization in one area.
• You're fluent in English – Finnish, Swedish, Norwegian, or other languages are considered a plus.
• Familiarity with the Zone product suite is an advantage.

Got interested?

Apply with your resume in English as soon as possible, but no later than 13th July, 2025. We will go through the applications as they come and move forward quickly with suitable candidates.

If you have any questions regarding Staria or the recruitment process, our recruitment team will be happy to help you and you can reach out to the responsible recruiter at emina.dedeic@staria.com. Please note that, for GDPR reasons, we are able to accept applications only via our recruitment system.

At Staria, we believe that everyone brings something unique to the table. We appreciate diversity and are committed to creating a workplace where every employee feels valued. We warmly invite candidates from all backgrounds and experiences to apply and join our team. We look forward to hearing from you!

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Staria empowers growth companies with Global Accounting Services, ERP Consulting, and BI & Planning Solutions. We are dedicated to supporting our customers' growth through our expert advisory services and tailored solutions. As the only company in Europe capable of delivering financial services and solutions to over 40 countries with a single dedicated team, we pride ourselves on our unique position in the market. With a team of over 550 professionals spanning 7 countries, we embody Staria's values of Collaboration, Courage & Commitment. Join us in shaping the future of finance for growth companies.

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