Staria is on a growth journey! ⭐️  

We were founded in Finland in 2003 and we are fully owned by our employees and Vaaka Partners. Our broad service portfolio within Finance and Netsuite ERP enables international growth companies to efficiently expand their businesses to new markets. Staria is the only company in Europe that can offer international accounting and enterprise resource planning services to over 40 countries through one assigned team. Today, we are 350 colleagues across 6 countries and 12 offices - and growing! 

Staria has recently received the Future Workplaces certification which is a sign of our excellent employee experience! 

We are looking for Service Manager to join our growth story!

Staria is growing and we're looking for a new Service Manager to join us and take care of new customers while growing a team of accounting professionals. We are working flexibly in a hybrid model.

This is a great opportunity to have an impact and support growth companies' scaling accounting practices and processes. In this role you are supported by and reporting to Service Director.

In this role you will be:

• Leading a diverse team of Accounting Advisors. You are taking responsibility over your team members’ career growth and development, interviews of new team members and creation of positive atmosphere while leading with Staria values.
• Taking responsibility over customer satisfaction, profitability and facilitating and supporting excellent cooperation between Staria’s and Customer’s teams.
• Driving excellent Customer experience for named customers: customer roadmap development, upselling, pro-actively seeking for additional solutions for the customers, organising and facilitating customer governance model including service level monitoring and reporting.
• Guiding team members in accounting matters and customer work.
• Taking care of operative responsibilities such as team’s holiday planning, workload management, hour tracking, and more.

What will help you succeed in this role:

• Solid understanding from medium to large companies' accounting practices.
• Some previous international experience as we are working with international customers and providing global accounting services.
• Experience from leading a team and motivated to enable people growth!
• Fluent English and Swedish language skills 

Why join us?

• Opportunity to work in an international environment and part of a committed team of professionals. 

• Get to work in an easily approachable low hierarchy organization. Growth environment with growth-minded colleagues!
• We are interested in and eager to support your professional development and growth. This year we launched dedicated Leadership Program to support our leaders' growth and cooperation. 
• Starians appreciate flexible ways of working and possibilities to work from home. 
• And sure we have other benefits too such as lunch, sports, wellness, discount programs, professional training portals, and more.
• You can get to know your future coworkers and read more about our work culture from our career stories: https://staria.com/about-us/team/join-us/career-stories/ 

Interested to hear more? 

Please leave your application (CV or link to LinkedIn profile) and let us know you're interested! stock